Client Overview
Generali, a major player in the insurance industry, operates a Dubai branch that offers individual life insurance policies. The Dubai Insurance Authority (IA) mandated routine digital submission of claims and policy data, prompting Generali to seek a digital solution. Previously, Generali had no streamlined method for submission, resulting in a time-intensive manual process that posed challenges in data accuracy, compliance, and operational efficiency.
- Services: App Development
- Client: Generali
- Location: UAE
- Time: 2024
Challenge
Generali required a digitized platform to:
1. Enable daily submissions of claims and policy data to the IA.
2. Simplify the submission process to reduce the operational burden on staff.
3. Ensure that the digital system complied fully with IA requirements, including data formatting, validation, and timely submission.
Solution
Duture designed a web portal tailored for Generali’s needs, focusing on usability, efficiency, and compliance. Key features included:
Policy and Claims Submission Interface:
A user-friendly interface allowing easy entry of policy and claim details.
Automated Claim ID Generation
To streamline record-keeping, claim IDs are autogenerated, reducing human error.
Data Prepopulation for Updates
Claims previously submitted can be reloaded with existing data for faster updates, ensuring efficiency in resubmission.
Mandatory Field Validation
All required fields align with IA’s standards, with automated checks to prevent submission of incomplete data.
Searchable Claims List
Staff can quickly locate claims by ID, date, or type, with resubmission options for amended claims.
Currency Conversion
Payments in foreign currency are automatically converted to AED, ensuring accuracy in financial reporting.
Multi-Beneficiary Handling
Claims with multiple beneficiaries can be processed without duplication.
Data Validation and Reminders
The system enforces data validation and sends reminders for submission an hour before the deadline.
Failure Notifications and Resubmission Options
Failed submissions trigger an email notification, and a dedicated list allows users to resubmit as needed.
User Role Management
Administrators can assign roles (“data provider” or “validator”), enhancing security and process accountability.
Non-Functional Enhancements
To ensure a seamless experience, the platform was optimized with the following characteristics:
High Performance
Quick load times, with a target of less than one second per page.
API Integration Configuration
Simplified access key and credential setup for IA API integration.
24/7 Availability and Security
Robust security protocols to protect sensitive data, meeting compliance requirements and ensuring constant system accessibility.
Results and Benefits
The new system significantly improved Generali's operations by:
Reducing Processing Time
Automated ID generation, validation reminders, and easy resubmission options streamlined daily submissions.
Improving Compliance
The portal ensured all submissions adhered to IA’s specifications, reducing errors and penalties.
Enhancing User Efficiency
With quick data access and a simplified interface, staff productivity and morale improved.
Conclusion
Through Duture’s digital expertise, Generali Dubai successfully transitioned to an efficient and compliant claims submission process. The project showcases how Duture’s solutions can drive digital transformation, simplify regulatory compliance, and support insurance providers in meeting industry standards.
